Privacy policy

1. Introduction

Ensō Life ("we", "us", "our") is committed to protecting your privacy and ensuring transparency in how we use your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your digital personal data when you visit our website, make purchases, subscribe to newsletters, or otherwise engage with us.

2. Data We Collect

We may collect the following categories of personal data:

  • Account / Contact Information: Name, email address, postal address, phone number.
  • Transactional Information: Order history, billing and shipping addresses, payment method (processed through third parties; we do not store full card details).
  • Technical / Log Data: IP address, browser type, operating system, cookies, device identifiers, and usage patterns.
  • Marketing / Preference Data: Your preferences (e.g. newsletter opt-in, product interests)

3. Purposes & Legal Basis for Processing

We process your personal data for the following purposes:

  • To fulfil orders and communicate about your purchases
  • To send updates and marketing communications (only with your consent)
  • To improve our website and services by analysing user interactions
  • To comply with legal obligations, fraud prevention, and security requirements

Your consent will be obtained where required by law.

4. Data Sharing & Third-Party Services

We may share your data with:

  • Payment processors (Razorpay) for transactions, refunds, and security
  • Logistics and shipping partners to deliver your orders
  • Analytics and marketing tools (such as Google Analytics and email platforms)
  • Service providers or subcontractors as necessary, under confidentiality agreements

We do not sell your personal data.

5. Data Retention

We retain your data only for as long as necessary:

  • Transaction and order data: Typically up to 7 years, or as required by law
  • Marketing and preference data: Until you withdraw consent or request deletion
  • Technical logs: Retained for a reasonable period for security and analytics purposes

6. Your Rights (Data Principal Rights)

Under applicable law, including the Digital Personal Data Protection Act (DPDP Act), you have the right to:

  • Access and review your personal data
  • Correct or update your data
  • Request deletion (erasure)
  • Withdraw consent
  • Data portability (where applicable)
  • Lodge a complaint

To exercise these rights, email hello@ensolife.in with the subject line: "Privacy / Data Request"

7. Security Measures

We use reasonable technical and organisational safeguards, including encryption and access controls, to protect your personal data against unauthorised access, disclosure, alteration, or destruction.

8. International Transfers

If your data is transferred outside India (for example, through servers or tools hosted abroad), we ensure appropriate safeguards are in place in accordance with applicable law.

9. Cookies & Tracking

We use cookies and similar technologies to enhance your experience, remember preferences, and analyse website traffic. You can manage or disable cookies through your browser settings.

10. Changes & Updates

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or a notice on our website before they take effect.

11. Contact & Grievance Redressal

If you have questions, concerns, or wish to exercise your data rights, please contact us:

Email: hello@ensolife.in