1. Cancellation Policy

You may cancel your order within 24 hours of placing it by writing to hello@ensolife.in with the subject "Order Cancellation – [Order ID]".

2. Returns / Refunds (Physical Products)

Orders are processed within 3–5 business days and shipped across India.

We do not offer refunds. Replacements are provided only if:

• The product arrives damaged or defective
• The wrong product was delivered
• The order was dispatched to an incorrect address due to Ensō Life's error

If you entered an incorrect shipping address, please email hello@ensolife.in within 24 hours of placing your order. After 24 hours, changes cannot be made and the order will be considered confirmed. If the package is undeliverable due to incorrect details provided by the customer, a new order will need to be placed.

To request a replacement, email us within 7 days of delivery with your order number and clear photos of the product and packaging. Once verified, a replacement will be sent at no additional cost.

The item must be unused, in original condition and packaging, with all tags and inserts intact. Returns or replacement requests that fail to meet these conditions may be rejected.

3. Replacement Requests

To request a replacement for damaged or defective items:

• Email us within 7 days of delivery
• Include your order number
• Attach clear photos of the product and original packaging

Once verified, a replacement will be sent at no additional cost.

4. Product Condition Requirements

The item must be:

• Unused
• In original condition and packaging
• With all tags and inserts intact

Requests that do not meet these conditions may be rejected.

5. Digital Products / Downloads (If Any)

Digital or downloadable products are generally non-refundable once accessed or downloaded.

In rare cases, refunds may be considered within 24 hours, at our discretion.

6. Replacement Rejection

We may reject a replacement or return request if:

• The item is not in original condition
• The package is missing inserts or packaging
• The replacement is initiated after the allowed period
• There is evidence of misuse

7. Contact for Returns / Refunds

Email: hello@ensolife.in

Include your order ID and photos (where applicable).